FREQUENTLY ASKED QUESTIONSIf your question is about an individual tour, email us.
Generally the most Frequently Asked Questions (FAQ) are about individual tour itineraries, however here are a few of the things that are generally asked prior to making a decision to travel to the region with us.
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Who are Robertson Wine Tours?Robertson Wine tours were a UK Ltd Company for our first 4 years of trading however we have decided to cut our European costs and run our company from Montevideo in Uruguay and Buenos Aires. We run the company from here to lower costs and keep close to the market that we are operating in. The Director and his staff have been operating successfully in Argentina for 6 years when the company started trading. |
Who are our customers?Our clients are wine lovers from all around the world. We generally see our business is split between, the United Kingdom (20%) Europe (20%) our American and Canadian Clients account for a further 50% with the final 10 % originating in South America itself. Robertson wine tours tend to receive most of our customers from personal recommendations and or favorable press coverage. |
What if I do not want to focus on Wine?No problem, We will always be able to arrange tours throughout the region whatever the focus may be, relaxation, sightseeing, adventure, etc. Please see Tourist information page on this website for information on all the highlights of Argentina and Chile and Uruguay. |
How do we price the tours?The tours are priced in US$ but we can accept Euros transfers to our business accounts. |
What types of accommodation can we expect?Clients define what type of accommodation they require but we deal at
the top echelon of the market. Effort is made not to use corporate and
or chains where we can help it; hotels with individual personality and
superior attention are our mainstay. International chains that we do
Please note We refuse to work with any Hyatt company in South Amercia after repeated problems with a number of their hotels we prefer not to work with them. Club Tapiz in Mendoza no longer can be considered a hotel which looks after its guests or for that matter itself. We prefer to find you a better alternative. |
What makes your service any different from the other companies?We are first, and foremost, a Travel agency specializing in exclusive touring in Argentina and Chile, We have been planning and guiding tours for close to 6 years. Our extensive relationships with hoteliers and wineries and our own knowledge of wine ensures we can give you an informed and professional tour of all the regions we operate in. |
Can we choose the wineries we want to visit?Yes, you may have some wineries that you particularly want to visit, just tell us. Some wineries require appointments others are closed to the public but we can always arrange something with sufficient anticipation. |
What security & financial protection is there?Robertson Wine Tours purchases all our services through a fully licensed and bonded Tour Operator; Lan & Kramer a well established and respected Agency based in Buenos Aires. Lan & Kramer work under the national tourist law No 25.997 and resolution No 256/00. Cancellation and travel delay by the client are normally covered by most travel insurance policies, accordingly we insist that a travel insurance is taken out that will protect you and your family in any eventuality. |
What are Robertson Wine Tours Terms and Conditions?Our tours comprise exclusively land arrangements, hosting, air flights, guiding & meals and hotels where noted in the itinerary. Costs are not guaranteed until time of booking due to exchange rate fluctuation. Inclusions: Meals where noted in the itinerary as wines, and non-alcoholic beverages with meals; transportation throughout by air-conditioned vehicle; gratuities, transfers on arrival/departure days as noted in itinerary, and services of our guides and hosts. Exclusions: International Airline tickets unless specified in itinerary. Trip cancellation insurance; meals not noted; items of personal nature (laundry, room service, telephone calls, etc.); alcoholic beverages other than mentioned a; deviations to the itinerary; transfers not part of group itinerary; optional activities. Selected airport departure taxes; excess baggage charges; cost of obtaining passport or visas; Deposit: A deposit of 25 % of total itinerary is required to secure reservations; and is reimbursable less the minimum cancellation fee; until 90 days prior to the trip, after which total deposit is non-refundable. The final payment is due 60 days prior to departure and is refundable with a written cancellation made until 45 days prior to departure. Rates subject to change are based on exchange rates currently in effect. Any fluctuation will be reflected in the final invoice. It is common practice in both Argentina and Chile for full payment to be made at the time of reservation; in some of the high demand hotels and resorts. Exchange rates fluctuations/Inflation: South American currencies have historically fluctuated; sometimes dramatically. Once the first deposit is made, prices in dollars are subject to change due to rate fluctuations. Quoted tour prices include planning, handling and operational charges, and are based on current rates of exchange, RWT reserves the right to increase tour prices to cover increased costs, tariffs and taxes, and to reflect fluctuations in foreign exchange markets. Air Transportation: We will arrange the best-priced airfare available in the class category you request at the time of your booking. RWT purchases transportation (by aircraft, coach, train, vessel or otherwise), hotel and other lodging accommodations, restaurant, ground handling and other services from various independent suppliers). All such persons and entities are independent contractors. As a result RWT is not liable for any negligent or willful act of any such person or entity or of any third person. In addition and without limitation, RWT is not responsible for any injury, loss, death, inconvenience, delay or damage to personal property in connection with the provision of any goods or services whether resulting from but not limited to acts of God or force majeure, illness, disease, acts of war, civil unrest, insurrection or revolt, animals, strikes or other labor activities, criminal or terrorist activities of any kind, overbooking or downgrading of services, food poisoning, mechanical or other failure of aircraft or other means of transportation or for failure of any transportation mechanism to arrive or depart on time. PAYMENT OF THE PROGRAM PRICE CONSTITUTES YOUR ACCEPTANCE OF THE TERMS AND CONDITIONS SET OUT HEREIN AND IN MORE SPECIFIC ITINERARY DOCUMENTATION, INCLUDING THE RESERVATION CONFIRMATION FORM. Airlines concerned are not to be held responsible for any act, omission or event during the time passengers are not on board their planes or conveyances. These programs may use the services of any IATA carrier. International air carriers are subject to international air conventions limiting their liability. The limitations of liability are contained on the reverse side of the airline ticket and form part of the terms and conditions of this package. The passage contract in use by these companies, when issued, shall constitute the sole contract between the companies and the purchaser of these travel programs and/or passage. Cancellation policy:
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USA: (00) 1 707 927 4167
Buenos Aires:
(00) 54 11 47725839
Montevideo: (00) 5982 7113032
Skype: Robertson Wine Tours
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